JACKSON, Miss. (AP) — Average wait times have tripled at Mississippi’s driver’s license stations over the past two years, according to a report by a Mississippi’s legislative watchdog agency.
The Legislative Committee on Performance Evaluation and Expenditure Review report released Wednesday attributed the spike in waits to reasons including vacancies, malfunctioning kiosks and clients being provided outdated or inaccurate or incomplete information. Other reasons include the adoption of a computer system that the report says increased processing times for routine transactions by 40% to 50%, news outlets report.
The state Department of Public Safety is working to lessen wait times, the report says. Changes include implementing appointment scheduling, filling vacant positions and improving online services, the report and Public Service Commissioner Marshall Fisher said.